Last updated: 28 August 2026
1. About This Privacy Policy
Tekora is a registered Australian business name operated by Lee Netana as a sole trader (ABN 46 973 506 891). In this Privacy Policy, references to “Tekora”, “we”, “us” or “our” refer to the business operated under the Tekora name.
Tekora respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Tekora collects, holds, uses and discloses personal information when you interact with us, including when you:
- visit the Tekora website;
- contact us or submit an enquiry;
- book a discovery call or other appointment;
- request a guide, resource or other material;
- subscribe to receive updates from Tekora;
- become, or represent, a Tekora client; or
- otherwise communicate or do business with us.
Where applicable, Tekora handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
The information Tekora collects depends on how you interact with us and may include:
- your name;
- business or organisation name;
- job title or role;
- email address;
- telephone number;
- business or delivery address;
- information you provide when making an enquiry;
- services or areas of technology in which you have expressed an interest;
- appointment and meeting information;
- communication preferences and marketing consent;
- correspondence and other communications with Tekora;
- information reasonably required to provide services to you or your organisation; and
- limited technical information associated with your interaction with our website.
If you request a physical resource, such as a printed Tekora guide, we may collect the name and postal or delivery information required to fulfil that request.
Tekora generally collects business-related information and does not intentionally seek sensitive personal information through its public website unless it is reasonably necessary for a particular purpose.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- complete a form on our website;
- book an appointment;
- request a resource;
- subscribe to Tekora communications;
- contact us by email, telephone or another communication channel;
- meet or correspond with us; or
- engage Tekora to provide services.
We may also receive information from your organisation, an authorised representative, a business partner or service provider where reasonably necessary to provide our services or conduct our business.
Our website and supporting technology may also process limited technical information necessary to operate, secure and deliver the website and its functionality.
4. Why We Collect and Use Personal Information
Tekora may collect, hold and use personal information to:
- respond to enquiries and requests;
- arrange and manage discovery calls and appointments;
- understand your organisation’s technology requirements;
- communicate with prospective and existing clients;
- prepare proposals and provide consulting, managed services or other Tekora services;
- deliver requested digital or printed resources;
- administer client and business relationships;
- maintain appropriate business and service records;
- operate, maintain, secure and improve our website and services;
- meet legal, contractual, insurance and record-keeping requirements; and
- send marketing or educational communications where you have consented to receive them or where otherwise permitted by law.
Providing personal information is generally voluntary. However, if you do not provide information necessary for a particular request or service, Tekora may not be able to fulfil that request or provide the relevant service.
5. Marketing Communications
Making an enquiry, booking a discovery call or requesting a Tekora resource does not, by itself, mean that you have subscribed to ongoing Tekora marketing communications.
Where Tekora invites you to receive ongoing updates, you can make that choice separately.
If you choose to subscribe, Tekora may send you technology information, educational resources, security guidance, business updates and information about relevant Tekora services.
You can withdraw your consent or unsubscribe at any time using the unsubscribe facility provided in applicable communications or by contacting Tekora.
6. How We Hold and Protect Personal Information
Personal information may be held in systems Tekora uses to operate its business, including customer relationship management, email, cloud productivity, communications, hosting, backup, security and business administration systems.
Tekora uses reasonable technical, administrative and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Access to business systems and information is restricted as appropriate to their purpose.
No method of electronic transmission or storage can be guaranteed to be completely secure.
7. Service Providers and Disclosure
Tekora uses trusted third-party service providers to support the operation of its website and business.
These providers may process information on Tekora’s behalf for purposes such as:
- website hosting and operation;
- customer relationship management;
- website forms and appointment booking;
- email and business communications;
- cloud productivity and storage;
- security and backup; and
- accounting and business administration.
For example, Tekora uses Growably for customer relationship management and associated website forms, resource requests and appointment-booking processes. Information submitted through these services may be recorded and processed within Growably and its underlying service infrastructure.
Tekora’s WordPress website is hosted using WP Engine.
Tekora takes reasonable steps appropriate to the circumstances when selecting and using service providers and limits disclosures to information reasonably necessary for the relevant service, business purpose or legal requirement.
We may also disclose personal information where you have authorised us to do so or where disclosure is required or permitted by law.
Tekora does not sell personal information or mailing lists.
8. Overseas Processing and Storage
Some technology and cloud service providers used by Tekora operate infrastructure or engage service providers outside Australia. As a result, personal information may in some circumstances be processed, stored or accessed from locations outside Australia.
This may include services used for customer relationship management, website hosting, email, cloud productivity, communications, security and other business operations.
The particular locations involved may vary according to the provider, service and infrastructure being used.
Where Tekora uses service providers to process personal information on its behalf, we take reasonable steps appropriate to the circumstances to use reputable providers with suitable privacy, security and data-protection arrangements.
9. Cookies and Website Technology
The Tekora website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website and services made available through it.
Third-party services used or embedded within the website, such as online forms or appointment-booking services, may also use cookies or process limited technical information necessary to provide their functionality.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Tekora does not currently use dedicated advertising or behavioural-tracking technologies on its website. If website analytics, advertising or other tracking technologies are introduced in the future, this Privacy Policy will be reviewed and updated as appropriate.
10. Retention of Personal Information
Tekora retains personal information for as long as reasonably necessary for the purpose for which it was collected, legitimate business requirements, or applicable legal, contractual, insurance or record-keeping requirements.
When personal information is no longer reasonably required, Tekora may securely delete, destroy or de-identify it where appropriate.
11. Access and Correction
You may contact Tekora if you would like to request access to personal information we hold about you or if you believe information we hold is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
There may be circumstances in which access cannot be provided. Where appropriate or legally required, we will explain the reason.
12. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how Tekora has handled your personal information, please contact us.
We will review privacy concerns and aim to respond within a reasonable period.
Tekora
ABN: 46 973 506 89
Level 6, 275 Alfred Street
North Sydney NSW 2060
Australia
Email: office@tekora.net.au
If a privacy matter cannot be resolved directly with Tekora and the Privacy Act applies to the circumstances, you may also have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC).
13. Third-Party Websites
The Tekora website may contain links to websites or services operated by third parties.
Tekora is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the relevant privacy information before providing personal information to a third party.
14. Changes to This Privacy Policy
Tekora may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.
The current version will be published on the Tekora website and will identify when it was last updated.